A focused IT & Strategic Innovation graduate with an expected 2:1 degree, specializing in the retail sector. Possesses relevant professional experience gained during working with a multinational E-Commerce business, acquiring valuable insight into developing and implementing retail strategies. Able to balance multiple competing priorities, having worked part-time whilst still achieving strict deadlines for submission of assignments. Aiming to secure an internship or graduate position which will provide commercial exposure and opportunities for progression
|Career Status||Junior or Entry level|
|Desired Role||IT Asistant|
|Search status||Actively searching|
|Sector of Interest||Business Management / Development, Consulting, Information Technology (IT) / Web Development, Marketing / Advertising / Social Media, Project Management|
I am grateful to join the company with the skills and expertise I have learnt in my Master Degree and I’m very excited about pursuing this opportunity. I believe I have the analytical, and technical knowledge required for this role. I am currently a postgraduate student at Kingston University majoring in IT & Strategic Innovation where my prime focus was learning in E-Business Analysis & Strategy Implementation, Entrepreneurship, modelling enterprise architecture and Database Management & Governance. I previously graduated from Jawaharlal Nehru Technological University, India with a bachelor’s degree in Computer Science Engineering with keys skills involving programming in Java, C and learning web technologies like Angular JS. I have 4 months of work experience working in Amazon Development Center, India where I was working as a Shipping and Delivery (SDS) Associate for the NA/CA/UK recipient. I was responsible for assisting communications through emails and chat for all the customer’s order enquiry and assisting all the delivery process with Amazon Logistics (AMZL). During this part of my work, I have gained experience in how to handle supply chain management and leadership and team management from my peers. Meanwhile while doing a full-time job, I completed cloud computing certification. During my time at Kingston University I have undertaken full-time study and part-time paid work at TKMaxx Kingston where I was an associate in operations, I purposely took this job to focus my main career in the retail industry which is indeed my Master Degree dissertation which I would be submitting work related to “Digitalizing instore shopping experience”. I have prioritized each of these successfully.
09/2019 - 09/2021United Kingdom (UK)
Kingston University London
- IT & Entrepreneurship - E-Business Strategy & Implementation - Database Management & Governance - Modelling Enterprise & Architecture
10/2019 - Present
• Achieving established goals. • Directing customers to merchandise within the store. • Increasing in store sales. • Superior product knowledge. • Maintaining an orderly appearance throughout the sales floor. • Introducing promotions and opportunities to customers. • Cross-selling products to increase purchase amounts.
05/2019 - 08/2019
• Understand the issue and make the best use of the available resources to resolve the issue. • Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. • Demonstrate ownership to resolve challenging customer issues, escalating when necessary. • Develop and understand performance metrics to assist with process business results.
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